Support
Need help with one of our apps? You're in the right place. Email us directly or browse the FAQs below.
Contact us
The fastest way to get help is email. We typically reply within 1–2 business days (Mon–Fri, US Eastern Time).
Email support@dixonappstudio.comStudio: Dixon App Studio
Location: South Carolina, USA
Response time: 1–2 business days
Frequently asked questions
How do I contact support?+
Email us at support@dixonappstudio.com. We typically reply within 1–2 business days.
What info should I include in my email?+
Please include: the app name (e.g., Currency Converter Worldwide), your device model and OS version (e.g., iPhone 15, iOS 18.2), a short description of the issue, and a screenshot if possible. That lets us help you much faster.
How do I restore a previous purchase?+
Open the app, go to Settings (or the Pro/Upgrade screen), and tap "Restore Purchases." Purchases are tied to your Apple ID or Google account — make sure you're signed in with the same account you used originally.
The app crashed or a feature isn't working — what should I do?+
First, try force-closing and reopening the app, then make sure you're on the latest version from the App Store or Google Play. If the issue persists, email us with the details above and we'll investigate.
Currency Converter Worldwide: how often do exchange rates update?+
Rates refresh automatically when you open the app and have an internet connection. They're sourced from reliable public exchange rate providers and are suitable for general reference — not for executing financial trades.
Currency Converter Worldwide: what does Pro unlock?+
Pro removes ads and unlocks additional features. Purchases are one-time where available and are managed through your App Store or Google Play account. You can restore purchases at any time from the in-app Pro screen.
How do I request a refund?+
Refunds for App Store purchases are handled by Apple — visit reportaproblem.apple.com. For Google Play, visit your Play order history. Email us if you need help and we'll do our best to assist.
How do I delete my account or data?+
Visit our account deletion page or email us and we'll take care of it.
Can I request a feature or report a bug?+
Yes, please! We read every email and features requested by real users are how we decide what to build next.